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If you wish to provide advice, a compliment or a complaint about a service you received from the WA Country Health Service (WACHS) you are welcome to contact the local management, the Regional Director or the office of the Chief Executive Officer - in person, by phone or in writing.
We welcome your comments and complaints about any of our services. Your feedback will provide us with the opportunity to assist hospital and health care staff to better meet the consumer needs and improve service quality.
A useful website that gives information about how to give feedback, make a complaint or take a complaint further, sources of advocacy and advice, support for non English speaking people and for people with hearing impairment is www.complaints.wa.gov.au.
Advocare is an independent advocacy agency that promotes the rights of people receiving aged residential and community care services.
Telephone: 1800 655 566 (toll free for country callers).
The Health Consumers' Council is an independent community based organisation that advocates on behalf of consumers to government, doctors, other health professionals, hospitals and the wider health system.
Telephone: 1800 620 780 (toll free for country callers).
The Mental Health Review Board is an independent quasi-judicial review body established under the Mental Health Act 1996 that provides reviews of persons made subject to involuntary orders in Western Australia.
The Council of Official Visitors provides an independent advocacy service for individuals who are currently being treated under the Mental Health Act 1996 and/or who are living in licensed private psychiatric hostels.
Telephone: 1800 999 057 (toll free for country callers).
The Office of Health Review (OHR) will provide an impartial means of having complaints about the provision of health services reviewed, reconciled and dealt with in confidence.
Telephone: 1800 813 583 (toll free for country callers).
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