| Summary |
One of the findings of the Internal Audit of Complaints Management completed in 2019 was that there was a lack of a standardised complaints management process across WACHS regions. To confirm governance obligations, outline minimum data set requirements, auditing requirements and record management a WACHS Complaints Management Procedure has been developed to support the mandatory WA Health Complaints Policy (new version published February 2020). The procedure includes a flowchart (appendix) and is supported by WACHS Complaints Management Business Rules and a revised Complaints Management Form.
|
