Complaints Management Procedure

Name/Title

Complaints Management Procedure (PDF)

Document ID

TS4KSNFPVEZQ-210-20133

Current from

17/08/2020

Coverage

WACHS

Policy Type

Procedure

Summary

One of the findings of the Internal Audit of Complaints Management completed in 2019 was that there was a lack of a standardised complaints management process across WACHS regions. To confirm governance obligations, outline minimum data set requirements, auditing requirements and record management a WACHS Complaints Management Procedure has been developed to support the mandatory WA Health Complaints Policy (new version published February 2020). The procedure includes a flowchart (appendix) and is supported by WACHS Complaints Management Business Rules and a revised Complaints Management Form.

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