Do you already have a telehealth appointment scheduled?

Your appointment location

Connecting virtually with telehealth lets you talk to your health provider – by video or telephone – from your local hospital, health clinic or even from home if you have good internet coverage and a suitable computer, tablet or phone. Find out more by contacting your regional telehealth team.

If your appointment is at home, the telehealth appointments at home (external site) webpage will help you set up a device and get ready for your appointment.

For information on cancelling or rescheduling an appointment, visit the telehealth (external site) webpage.

Do I get a reminder for my appointment?

All telehealth patients receive a message to their mobile phone reminding them of their telehealth appointment.

Can my carer attend the appointment too?

Appointments at a health centre are held in a private room and patients are welcome to take a family member or friend for support.

If I have a telehealth appointment in my home, what do I do if the equipment is not working?

If you require technical assistance with a telehealth consult currently in progress or need advice on setting up for a consult in your home, contact a service desk operator on 1800 794 748. 

Please remember, like any appointment, there can be times when your health care provider might be delayed, and you have to wait. 

Can I loan equipment for telehealth consultations at home?

Unfortunately telehealth equipment is not available for loan to patients.

The majority of country public health services use telehealth and have equipment available for patient use. 

In some cases, the TelePalliative Care in the Home service provides loan devices to palliative patients/carers who don’t have access to their own device. If you require further information on TelePalliative Care in the home please contact your regional palliative care team.